There is a tried and true set of business regimens that assist companies in achieving and maintaining business success. These regimens work across industries and business sectors and are applicable to businesses that have two or twenty thousand employees. And successful business executives like Larry Polhill have continued to utilize these approaches to ensure that their businesses continue to thrive in up and down times. What are these keys to success? Read on and be prepared to take some notes.
Set Up Your Business for Growth
In terms of potential for growth, nearly everything depends on what you do at the beginning. And, one of the most overlooked parts of building your business is getting the right set of tools, systems and strategies that allow you to thrive. You need to insure that every critical area of your business is designed for great success. These include: operations, sales, marketing, IT, customer service and logistics. It also includes how and where you set up your office and how it is run. This also means hiring the right people who are a combination of great resume and skill set along with a great fit for the organization and the role they are hired for.
Keep the Troops Motivated
Successful companies find ways to consistently motivate their employees to provide performance that is above and beyond the call of duty. This requires an ability to get employees to see the definable benefits they will derive from working hard. They understand what the company’s win will be and it is the job of the company and its senior management to define what each employee will gain from the company winning. This definition must be part financial and part glory ad should get your employees to manage themselves better than a manager ever could. When you define clearly employee benefits and those benefits resonate, you get better employees and a better quality of person wanting to work for you.
Master the Client / Company Relationship
Clients today have the widest range of choice in the history of business and in order to get and keep their attention, you need to be special. This means making your business focus specifically on your client’s needs and wants during your working relationship. How do you find out what they need and want? By creating a close bond with them. One that allows for frank discussion and communication that gets problems solved quickly and effectively. It means going beyond what is paid for to ensure that they are satisfied. It means apologizing when your company makes a mistake and offering concessions if the client has been hurt. It means making sure everyone at your company understands the importance of each client and treats them all special. The result of this type of behavior is client loyalty at a level that allows you to become a market leader. You will have insight and interactions with clients that help you to better serve them and you will be able to anticipate concerns and solve them before they become problems.